So you've recently become a Therapeer moderator.
But what will you actually do?
Start by reviewing our community guidelines.
Then, please join our mods-only dedicated space - The Lounge! You'll find it under the 'Sessions' tab.
Being a moderator will give you additional permissions to help enforce our community guidelines inside support rooms.
Now that you are a moderator, you’ll be able to remove Peers who do not follow our community guidelines from the room.
With that comes the responsibility to do so only when appropriate, as it should be a rare occurrence.
This clip is a simulation of the moderator’s view as a peer. In this scenario, the other peer who’s present in the room is being dismissive of the host’s problems. The peer tried reaching out to that peer asking them to cool it. Since the peer didn’t comply, the moderator issued another warning that they will remove the peer from the room. Again the peer didn’t comply, so the moderator removed the peer from the room.
To recap how to remove a peer, jump ahead to 0:44. These are the steps you should then follow:
1. Tap the 3 dots on the upper right side of the room
2. Tap “Remove a peer”
3. Select the offending peer from the popup
4. In the next screen enter details explaining why you removed them, and tap Remove
5. The peer will be immediately removed and all parties will be notified of this inside the room chat
So now that you've mastered the technical side of moderating a room, here are a few super short guides to help you deal with complex situations:
Can other members know I'm a moderator?
It's important for new members (and experienced ones) to identify leaders within the chat room.
Tapping on a peer's avatar will display their profile details. If a peer is a moderator, it will be shown in their profile, like this:
The moderator badge helps members easily identify group leaders such as yourself, who keep our community engaged and safe. This badge will always appear for moderators.